返品ポリシー

Return Policy

At PAWSLUMI, returns are accepted only for product quality issues. Please review the requirements and process below before contacting us.

Return Eligibility

• Contact us within 7 days of receiving your order.
• Returns are accepted for product quality issues.
• Returns or exchanges are not accepted for non-quality-related issues.
• Clearance items and items with minor flaws disclosed in advance are not eligible for return or exchange.

How to Request a Return

1. Contact our customer service team at info@pawslumi.com and explain the issue.
2. For damaged, missing, or incorrectly shipped items, include your order information and photos of the items received.
3. Our customer service team will review the situation and provide return or exchange instructions, including the applicable return address.
4. Do not send an item back before receiving instructions from our customer service team.

Refund Review and Timing

After the return is completed, the refund will be completed within 3 business days.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains missing items, or includes an incorrect item, please contact us with your order information and photos of the items received. Our customer service team will review the details and guide you through the applicable return or exchange process.

Order Cancellation or Changes

• Orders may be canceled or modified within 24 hours after payment.
• Orders cannot be canceled after 24 hours. If you need to request a change after this period, please contact customer service in advance.

Contact Us

Email: info@pawslumi.com

General contact address: Hanko Premium Co.,Ltd., 3rd Floor, VORT Shinbashi II, 6-13-12 Shinbashi, Minato-ku, Tokyo. This is a general contact address and is not a return address. Please contact customer service first to receive return instructions and the applicable return address.